Privacy Policy

At Neo Mark Media (“the Company,” “we,” “us”), we value your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and your rights regarding that information.

1. Information We Collect

Personal data you provide: name, email address, phone number, company, position, and any other information you submit through contact forms, subscription forms, or service agreements.

Usage data: details about your interaction with our website and platforms (pages visited, session duration, clicks, downloads).

Technical data: IP address, browser type, operating system, and cookie data.

2. Purposes of Processing

We use your data to:

• Deliver and manage our lead generation and digital marketing services.

• Communicate with you (respond to inquiries, send invoices, notifications, and updates).

• Analyze and improve our website’s usability and campaign effectiveness.

• Comply with legal and tax obligations.

3. Legal Basis

We rely on your consent to send commercial communications and on our legitimate interests to enhance our services and maintain internal security. You may withdraw your consent at any time without affecting the legality of processing carried out prior to withdrawal.

4. Cookies and Similar Technologies

We use first- and third-party cookies to facilitate navigation, analyze site usage, and display personalized advertising. You can configure or reject cookies via your browser settings.

5. Data Sharing

We do not sell your personal data. We may share information with:

Service providers: CRM platforms, email marketing services, or web analytics tools, all under confidentiality agreements.

Legal obligations: competent authorities if required by law.

6. Security and Retention

We implement technical and organizational measures to prevent unauthorized access, alteration, or loss of data. We retain your information only as long as necessary to fulfill the purposes outlined or until you request its deletion.

7. Your Rights

You have the right to:

• Access your personal data and receive a copy.

• Rectify inaccurate or incomplete information.

• Request erasure of your data (“right to be forgotten”) where applicable.

• Restrict or object to processing.

• Receive your data in a portable format.

• Withdraw your consent at any time.

To exercise any of these rights, please contact us at support@neomarkmedia.com

8. Changes to This Policy

We may update this Privacy Policy. The current version will always be posted on our website with its effective date.

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Cancellation and Refund Policy

At Neo Mark Media, we want you to be completely satisfied with our services. Accordingly, we establish the following cancellation and refund terms:

1. Right of Cancellation

Clients may cancel the contracted service without providing a reason within 7 calendar day from the payment date and are entitled to a full refund of the amount paid.

2. How to Request Cancellation

• Cancellation requests must be submitted within 7 calendar days of payment via email to support@neomarkmedia.com

• Please include “Cancellation Request – [Contract Number or Service Name]” in the subject line.

3. Refund Processing

• Once we receive and verify your request, we will process the refund within 14 business days.

• Refunds will be issued using the same payment method originally used.

4. Work Already Underway

If specific work has already begun (e.g., campaign setup or asset design) during the 7-day period, we reserve the right to deduct the proportional cost of work completed up to the cancellation date, provided we inform you in advance and obtain your approval.

5. Exceptions

A full refund will not apply to:

• Training or educational services that have been fully delivered.

• Purchases of third-party licenses or tools that have already been invoiced.

6. Questions

For any questions regarding our Cancellation Policy, please email support@neomarkmedia.com

or call +1 786-952-7550

By contracting with Neo Mark Media, you expressly agree to these Privacy and Cancellation Policies.